Refund and Exchange Policy
30 DAY REPLACEMENT WARRANTY :
Our business thrives on good reputation. We know how important it is that every customer be happy with their purchase every time they visit our online boutique. We guarantee 100% Customer Satisfaction on every purchase.
We at vertuindiaonline.com give 30 days Replacement Warranty for all the products sold on vertuindiaonline.com - if any manufacturing defect occurs.
Process of Replacement :
- Customers have to notify us of any damage or manufacturing defect within 7 days from the date of delivery.
- We will arrange a pickup from customers address.
- After receiving the defective product and checking the cause of damage, We will ship a brand new product at no extra cost.
- www.vertuindiaonline.com will try to replace the specific product ordered in a Maximum of 30 days from the date of Delivery.
- However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.
- The 30 days replacement warranty is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer.
RETURN / REFUND POLICY:
- We take pride in giving you the best products with the best service. Our goal is also to amaze you and satisfy you with our products and our service.
- We sell what we show. The pictures are of the actual products which we have ourselves clicked.
- All the pictures on our Website are taken by us, photos taken from different angles to show a precise image of what you would be getting.
- "So there is no chance of customers dislike our products"
- The above statement is not our selling technique. It is Our 7 year’s long experience in this business.
- None of our customers Till Date has asked for a Refund Because We have always surprised them by our Product quality.
For Payments done Online:
- To cancel your order the customer needs to inform us within 48 hours after making the payment.
- Refund will be credited in their account / credit card (the same account / credit card from which the payment was made) within 7-10 business days.
- If the amount is debited from your Card / Account Twice, then one transaction will be credited back to your account by the bank within 24-48 hours. If not then please write us an email at email@example.com or contact our customer support at +91 7208223784
Please Note the following while returning our product for replacement:
1. Please inform us by email firstname.lastname@example.org or Call us on 7208223784 before sending the product back
2. Return Shipping charges will be borne by Buyer (not applicable in case of replacement due to manufacturing defects)
3. The Product should not be tampered or used
4. After receiving the product only we will dispatch the new replacement.